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User Guide

I've Just Logged In - What Am I Looking At?
Where Do I Start? (How to add Mailboxes)
What if I Need More Mailboxes?
How do I Subscribe?
How Do I Import Customers From PM Tools or a Microsoft Excel Spreadsheet?
How Do I Send Notifications?
How Do I Choose Whether a Mailbox Holder Receives Email or SMS Notifications(Or Both)?
Help! Why Aren't Some of My Customers Receiving Their Messages?
How Do I Change a Mailbox Holder's Information?
What if a Customer Wants SMS Notifications but Their Cell Carrier is not Available in the Dropdown List?
How Do I Send Notifications Using a Barcode Scanner?
How Do I Use the Accountable Package Form and Logging Features?
How Does the Mail Slotted Indicator Work?
How Do I Setup a Customer Login Account, Edit Customer Information, or Setup 'Rent Due' Reminders?
How Do I Enable My Customers to Login From My Own Website?
How Do I Place the “Mail Slotted” Indicator On My Own Website?
How Do I Log (Or Mark Delivered) Multiple Packages For the Same Customer In One Step?
How Do I Use the Package Holding Fees Calculator?
How Does Package Quicklog Work? (How to log a package by typing in mailbox number, or how to log a package for a non-mailbox holder).
What is Store2Store, and How Does it Work?
What is Virtual TradeShow, How Does it Work, and Why Must I Log In?
What is the MPC Profit Partners Program, and How Does it Work?
What is the Package Tier system, and how does it work?

When you first log in, you're presented with the following screen (red and blue outlines and text are added to this image for illustration and do not appear on homepage):

Overview of MPC Notify Homepage

Our system was designed to present as much information as possible on the homepage. This reduces the amount of navigating necessary to access most features of our site. As illustrated above, the homepage is divided into three main areas: Notifications by Barcode (Blue Background), Notifications by manually selecting checkboxes, and Accountable Package Forms and Logging (Yellow Background).

Using each of these areas is explained in detail in the appropriate chapter of this help file. For now, the important thing to remember is: these three areas are independent of each other. You will only be using one at a time. For instance, if you're manually selecting checkboxes to send notifications, you won't be using the Barcodes section, nor will you be clicking the links in the Accountable Package Form column.

WHERE DO I START? (How to add Mailboxes)
Start by creating your mailboxes - at least some of them. Log in, and click the "Manage Mailboxes" tab at top of page. Then choose the "Add Mailboxes" link at right.

Add Customers

You'll be presented with a list of the mailboxes (and boxholder information) you've created so far - none in this case. Below this list will be a form for adding new mailboxes. Simply enter your mailbox numbers, and the information of the associated boxholders. All fields are optional except for "mailbox number", so if some boxes are currently unused you can add them anyway, and edit their boxholder information later.

Click the "Submit" button at bottom to create your new mailboxes.

We recommend creating all your mailboxes right away, even if currently unused. You can create just the ones you want for now though, and add others as necessary.

If you need more, simply contact us about updating your subscription level. Trial accounts are provided 200 mailboxes by default; if you need more during your trial, please contact us.

As a trial user, every time you log in you'll be presented with a choice to subscribe, or continue using your free trial. Simply click the appropriate PayPal button to start the quick, easy subscription process. These buttons can also be found on your Manage Account page once logged in.

HOW DO I IMPORT CUSTOMERS From PM Tools or a Microsoft Excel Spreadsheet?
We know it can be time-consuming to enter customer data into a new system. We've tried to simplify this process by creating a Customer Import tool, for users of PM Tools, or those of you who keep your customer data in a spreadsheet file.

To use, Log in, and click the "Manage Mailboxes" tab.

Import Customers

You'll be presented with a list of the mailboxes (and boxholder information) you've created so far - none in this case. On the right side of the page are several links in a blue box titled "Manage Mailboxes". Click the "Import Customers" link.

If you have exported your customers from PM Tools, all you need to do is locate the .xls file you exported from PM Tools, and click "submit". Your mailboxes will be created, and customer information added to them, automatically. You're finished. (Note: this process does not add cellular phone numbers. If you want to send SMS notifications, you'll need to manually add cell number and carrier information.

If you have NOT exported your customers from PM Tools, the process is mostly the same, except you need to ensure that your .xls file contains data in the proper order. Column titles do not matter, just the order (though it's assumed you're using column titles, so the first row of data is not imported.) Below is the proper column order for your customer data (use MS Excel or your favorite .xls editor to re-order columns as necessary):

  • Column 1 - Mailbox Number
  • Column 2 - Company Name (may be blank)
  • Column 3 - First Name (may be blank)
  • Column 4 - Last Name (may be blank)
  • Column 5 - Address Line One (may be blank)
  • Column 6 - Address Line Two (may be blank)
  • Column 7 - City (may be blank)
  • Column 8 - State (may be blank)
  • Column 9 - Zip (may be blank)
  • Column 10 - Irrelevant, not imported (But must exist).
  • Column 11 - Email (may be blank)

HOW DO I SEND NOTIFICATIONS (Without using a barcode scanner)?

Send Notifications

Log in (or click the "Home" tab if already logged in"). Your store's homepage presents a list of all mailboxes you've created, with boxholder information. Each mailbox has a checkbox on its left. Check the boxes next to the mailboxes you want to notify. (Every mailbox that has a boxholder's email address or text message information associated with it, or a customer login account set up, has its mailbox number highlighted green. This enables you to tell at a glance who is set up to receive notifications.)

Checkboxes to Send Notifications

Just above the list of mailboxes is a field titled "Custom Message". You can add any message here, and it will be appended to the end of every customer's notification. NOTE: Be aware that most cell carriers limit the length of SMS messages. If a customer receives notifications by SMS, only approximately 40 characters of the custom message will be shown; the rest will be clipped. Emails have no length limits. This is a limitation imposed by the cellular carriers and is out of MPCNotify's control.

On the right side of each mailbox, you can choose the parcel type from the dropdown menu; this menu defaults to USPS, so you'll only need to change it to notify a boxholder of UPS, FedEx, or DHL packages. IGNORE THE YELLOW-SHADED COLUMN titled "Accountable Package Form". The links in this column are used to generate forms for accountable packages, and log them into the system. See "How Do I Use the Accountable Packages Tracking Features?" for more information.

When you've checked all the mailboxes you want to notify, click the "Submit Notifications" button at the top or bottom of the mailbox list. You're presented with a confirmation screen, with all selected mailboxes shown. Verify your selections and uncheck any that were erroneously entered. Then, click "Notify!" All mailbox holders you've selected are automatically notified, and you're presented with a confirmation page listing all mailboxes notified, and type of notification (email, sms, or both) sent. Records are also automatically created for every customer who has a customer login account set up.


How to Determine Whether an Email or SMS Notifications is Sent
How to Determine Whether an Email or SMS Notifications is Sent

This is determined by the information you enter for each mailbox. If you enter an email address, the system sends notifications via email. If you enter a cell number and cell carrier, the system sends an sms notification. If you enter both email and cell information, the system sends identical notifications as both an email and sms.


Usually, this is the result of an incorrectly entered email address or phone number, but occasionally this is due to spam filtering on the part of your customers' internet service providers, or their email clients (like Outlook).

Obviously our messages are not spam, but this is a constant concern for any system like ours that sends emails in bulk, with similar message content in each email. We do everything possible to ensure we don't end up on any "spam lists" that are used by ISPs to define what is spam, but many ISPs (and personal email clients) also have their own filtering criteria, and it's occasionally possible for any bulk messaging system to be flagged.

A simple but often effective solution is for your customers to add our sending email address ( to their contacts list or "address book" on their email system / client. Our notifications are sent from this address, and for many ISPs / email clients, this has the effect of "whitelisting" email that comes from this address.

If problems persist, please contact us.


Edit Mailbox Information

Click on the "Manage Mailboxes" tab. The "Edit Mailboxes" dialogue appears, presenting a table of all existing mailbox information for your store. You can edit anything you want here. For instance, if the holder of mailbox 101 is currently receiving both email and sms notifications and wants to stop receiving sms's, simply access this "Edit Mailboxes" tab and delete the cell number for mailbox 101.

When you've completed all your changes, click the "Submit" button below the table. All your mailbox information will be updated and you'll see a screen confirming your changes were made.


This list can be edited. By default, it contains the major national wireless providers in the U.S. However, our system also works with almost all smaller or regional providers as well. Each storeholder has the ability to add or remove carriers from the dropdown list. This way, you can populate the list with only the carriers your store will use, and you won't have to sift through a list of 100+ entries every time you add or edit a mailbox customer.

When a mailbox holde wishes to use a carrier that's not on your list, do the following:

Access the Manage SMS Screen

1. Access the "Manage SMS Carriers" screen. This can be done by either clicking the "Manage Account" tab and clicking the "Manage SMS Carriers" link, OR by clicking the "Provider Not in List?" link on the add/edit mailbox pages.

2. Check the box next to every wireless carrier you'd like to appear in the dropdown list of Cell Carriers on the "Add Mailboxes" and "Edit Mailboxes" pages. (You can uncheck any you don't want in the menu).

3. Click "Submit".

The system remembers these preferences for your store, and from now on the checked carriers will appear in your dropdown lists. (NOTE: changes won't take effect until the "Add Mailboxes" or "Edit Mailboxes" pages are reloaded. if you've already got the "Add Mailboxes" or "Edit Mailboxes" page open, you'll need to refresh the page to see your newly added carriers. Complete all work you've done up to that point and submit it, THEN navigate back to the "Add / Edit Mailboxes" page and continue adding or editing mailboxes for which you need the newly added carrier.)

Several customers have requested this, and it automates the notification process a bit if you choose to use it. You can also manually click the checkboxes next to each user on your homepage; the choice is yours. Your mailbox holders will receive identical notifications from either method.

If you wish to use barcode scanning notification, do the following:

Generate Barcode List

1. After logging in, click the "Generate Barocdes" link near the "Barcode" field at top left.

2. A list of barcodes is generated, one for every mailbox in your store's account. Print this list on your label printer; they will print one barcode per label.

3. Place the labels wherever you wish: in a binder, or inside each mailbox door for use with a wireless barcode scanner whenever mail is slotted.

4. To send notifications, sign into MPCNotify. Your homepage is presented, with a "Barcode" field at upper left. Click this field to put the cursor in it, and scan the barcode of your first mailbox to notify.

Mailboxes Already Scanned

5. You'll be presented with the main barcode screen, which has the familiar "Scan Barcode" field at top, and a list of mailboxes you've already scanned. The first box you scanned should be listed here. Keep scanning mailbox barcodes; every time you do, the list will be updated with that mailbox. If you accidently scan the wrong mailbox, that's ok, just keep scanning: you'll have a chance to fix any mistakes on the next screen.

6. When you've scanned all the mailboxes needing notifications, click "notify all". You'll see a screen showing every mailbox you've scanned with a checkbox next to it. All the boxes will be checked. You can uncheck any that were entered in error. You can also set a parcel type for each mailbox (the default is USPS). When satisfied, click the submit button to send notifications.


Several stores have requested these features to aid with accountable package record-keeping. They are available as free options but in no way affect the use of the notification features.

Print Accountable Package Form

When you receive an accountable package for a mailbox holder, you begin by printing a form. Once logged in, on the homepage, locate the yellow-shaded column titled "Accountable Package Form". Every mailbox holder has 4 links in this column: "USPS", "FedEx", "UPS", "DHL". Click the link corresponding to package type in the appropriate boxholder's row.

You're presented with a screen to enter the package tracking number. Additionally, there's a checkbox on this screen to select whether or not you want to notify the mailbox holder of his package. The default is "yes" (checked). If you leave it checked and submit a tracking number, notifications will be sent by email, sms, or both, according to available information for that boxholder. Also, there's a field titled "custom message". You can add any message here, and it will be appended to the end of the notification. NOTE: Be aware that most cell carriers limit the length of SMS messages. If a customer receives notifications by SMS, only approximately 40 characters of the custom message will be shown; the rest will be clipped. Emails have no length limits. This is a limitation imposed by the cellular carriers and is out of MPCNotify's control.

Scan the tracking number barcode, or type it in manually.

Once you submit the package tracking number, a new window opens containing a form. This form automatically contains your store's name and address, and the mailbox holder's name, and business name (if applicable). The form is dated, and also contains the package's tracking number, a message stating that the customer has received the package in good condition, and a line for the customer's signature and date released. Once you deliver the package to the customer and he/she signs this form, you can retain it for your records. Also, a barcode is printed at the bottom of this form. This barcode is a duplicate of the package tracking number's barcode. It can be scanned to mark a package "delivered". Optionally, you can also click the "Generate Label" button at the top of the form. This will create a label to print with your label printer, showing customer information, mailbox number, and another repeat of the tracking number barcode.

Manage Accountable Packages

When you submit the package tracking number, a record of the package is inserted into the database for your store. These can be viewed any time by selecting the "Manage Accountable Packages" tab at top of screen. When you select this tab, you're presented with a screen showing all accountable packages your store is holding that have not been marked "delivered". Each package has a checkbox next to it, in the "Mark Delivered?" column. When you select a package and click "submit", that package is removed from the list, and logged as delivered, with a date / time stamp. You can also mark a package delivered from the homepage, by scanning one of three barcodes: the barcode printed on the form, the original tracking number barcode on the package, or the barcode printed on the label, if you've created one. Scan one of these into the field on the homepage labeled "Mark Package Delivered". (Note: due to the lack of a unique barcode on some USPS packages, you'll have to mark them delivered by checking the associated box on the "manage accountable packages" page.)

Search Packages Already Delivered

To access records for acountable packages you've already marked delivered, use the link or search boxes below the list of currently held packages. You can view all packages delivered in the last sixty days, or search by a variety of parameters. When these records are displayed, they include the date / time the package was marked delivered.

How you use all this is up to you, but we've found that the following technique works well:

  1. When your store receives an accountable package, generate the "accountable package received form", sending a customer notification if appropriate. The package is logged in your store's database as "currently held".
  2. Place the "accountable package received form" in the customer's mailbox, or file it for easy access. Optionally, print a label that prominently displays a customer's name and mailbox number.
  3. When the customer arrives to claim his / her package, retrieve the form and access your "Manage Accountable Packages" screen. Your customer's package will be displayed. One of the columns in this display shows the number of days you've held the package, which can be helpful in determining any applicable costs.
  4. Once the customer signs the form certifying they've received the package, mark the package "delivered". You can do this by checking the box next to it and clicking "submit" on the "Manage Accountable Packages" screen, OR simply by scanning one of three barcodes on the homepage: The barcode on the form, the original tracking number barcode on the package, or the barcode on the label if you've created it. Scan one of these into the "Mark Package Delivered" field on the homepage. File the form for your records.
  5. If there's ever uncertainty about when a package was remanded to a customer, you can look it up using the search features on the "manage accountable packages" tab. The date / time stamp will tell you exactly when the customer received it. This can be useful for knowing where to search in your filed records, etc.


Mail Slotted Indicator

This indicator tells your customers, on their login page, whether your store has already slotted mail for the day. They'll also see, on their login page, whether they've recieved any mail. If they see you've slotted mail for the day but they haven't gotten any, they'll know they won't be receiving mail that day.

This indicator can be toggled on or off simply by clicking on it on your homepage; however that won't usually be necessary. Assuming you send at least one notification of USPS mail on a given day, the indicator will automatically turn green for that day. Your customer's pages will indicate that mail HAS BEEN slotted for that date. The indicator will reset to "no" at 2am mountain time every night.

How Do I Setup a Customer Login Account, Edit Customer Information, or Setup 'Rent Due' Reminders?

Once logged in, click "Manage Mailboxes". On the right, click "Customer Information". Click the name of the customer whose information you'd like to edit.

You'll be presented with the "Edit Customer Information" screen, which allows you to add/edit a customer's forwarding address and contact information. You can also add or change a password. Once you enter a password for a given customer for the first time, you simply give them the login information presented, and they'll be able to use the "Mailbox Customers Login Here" tab on to log in and view all packages AND REGULAR MAIL they've received in the last two months.

ALSO, you can use the "Rent Due" field on this page to enter a rent due date. If a date is entered, the system automatically reminds your customer when their mailbox rent is due! Reminders will be sent as emails or SMS messages or both, depending on information on file, just like regular notifications. Customers will receive a reminder five days before rent is due, another reminder the day before, and a final reminder when the rent is five days past due. Naturally these reminders cease anytime you update their rent due date, or simply delete the date altogether. These reminders will also appear in the "new messages" section of your homepage.

How Do I Enable My Customers to Login to Their MPCNotify Page From My Website?

If your store has its own website, you can tell your customers to login from there to check their mailbox status. This way, you ensure they see your latest marketing messages on your own website! Simply paste the html form code below onto your website:

<form action="" method="post" target="_blank" preloader="no">
<p>Please Login:</p>
<table width="30%" border="0" cellspacing="2" cellpadding="2">
<th>Mailbox Number:</th>
<td><input type="text" name="mailbox">
<th>Store ID:</th>
<td><input type="text" name="storeID" ></td>
<td><input type="password" name="password" ></td>

<p><input type="submit" name="submit" value="Login"></p>


Mail Slotted Indicator

This indicator tells your customers, on your own website, whether your store has already slotted mail for the day. This will easily indicate to them whether they should check their login page to see if they've received mail yet.

Just like the Mail Slotted indication on a customer login page, this indicator will default to “No” everyday, and automatically change to “Yes” after you send at least one notification of regular mail from your MPCNotify account. Alternatively, you can manually control this indicator by clicking it to toggle between “Yes” and “No” (only on your MPCNotify homepage; the indicator on your store’s webpage is non-controllable for security reasons).

To place this fully-automatic Mail Slotted indicator on your own website, simply paste the code below into the desired location on your page, and change the ** in the 'src' attribute to the Store ID number of your store. You can find this number by looking next to your store’s name on the top of your MPCNotify homepage after logging in. (It could be a two, three, or four digit number.)



See the Video Tutorial Here!    If you receive multiple packages at once for a given mailbox holder, you can log them in one at a time, or all at once by following these instructions.

Begin by clicking the appropriate shipping carrier link in the "Accountable Package Form" column on the home page.

On the following page (that asks for a tracking number) select the "multiple packages" option (single package is selected by default). Once the multiple package option is selected, scan your first tracking number.

The next page will ask for subsequent package tracking numbers, and will display a running queue of packages you've already scanned. Each new package will be added to this list. Also, there's a drop-down menu next to the tracking number field that allows you to select the type of each package. This menu will default to the initial type of package you clicked on the homepage, but you can change it if you've got a mix of packages to log.

Once all packages for that customer have been scanned, click "Log All Packages".

You'll be taken to a verification page. Each package you've scanned for that customer is shown, with a checkmark next to it. You can deselect any packages you scanned in error. Also, you can choose whether to send a customer notification at this time. The notification is sent by default, but you can change this by unchecking the appropriate box in the upper left. You can also optionally add a custom message to be appended to the notification.

When ready, click "Log All". All packages are logged, a notification is sent (if you chose), and a package form is generated for printing, listing all the packages you just entered for this customer. You can optionally print labels from this package form screen as well.

These packages can still be marked delivered one at a time by scanning their tracking number barcodes on their original shipping labels (or the barcodes on the labels optionally generated by MPCNotify) in the "Mark Package Delivered" field on your homepage after logging in to MPCNotify. If you wish to mark them all deliverd at once, simply scan the barcode on the bottom of the package form into the "Mark Package Delivered" field on the homepage, and you'll receive confirmation that they've all been marked delivered at once.

How Do I Use the Package Holding Fees Calculator?

See the Video Tutorial Here!    If your store charges a fee for holding a customer's package beyond a specified number of days, MPCNotify can now calculate these fees for you automatically.

First, you'll need to enable the holding fees calculator. To do this, log into the system and click the "Manage Account" tab. Scroll down to the bottom of the "Edit Store Information" box, and you'll find a section titled "Package Holding Fees".

There are two values which comprise this section: Free Days, and Daily Package Holding Fee. Free Days is of course the number of days you will hold a package for free. Daily Package Holding Fee is the dollar amount to charge for each day AFTER the free days have passed and you're still holding the package.

After you've entered values for these two fields and submitted the form, the Holding Fee Calculator will be enabled. It will display information on holding fees due in two ways:

First, on the Manage Accountable Packages page, a new column next to "Days Held" will now display holding fees due.

Second, when you mark a package delivered by scanning it into the "Mark Package Delivered" section of the homepage, the system will alert you to any holding fees due.

To disable the calculator again, return to the "Manage Account" page and delete the values you entered for "Free Days" and "Daily Package Holding Fee", and submit the form.

HOW DOES PACKAGE QUICKLOG WORK? (How to log a package by typing in mailbox number, or how to log a package for a non-mailbox holder).

See the Video Tutorial Here!    The 'Package Quicklog' section of your homepage provides a way to accomplish two things: you can either log a package by typing in a mailbox number (removing the need to scroll down the list of boxholders to find the package link next to the correct customer), OR you can log a package for a customer that doesn't hold a mailbox in your store (for instance, if you're acting as an Alternate Delivery Location).

To use, click the appropriate package type link in the 'Package Quicklog' box. A window will open displaying two sections - 'Mailbox Holder Package' and 'Non-Mailbox Holder Package'. Complete the appropriate section and scan or enter the package tracking number. The package will be logged and your 'Package Received' form will be generated. In the case of a mailbox holder, a notification will also be sent if you leave that option checked.

What is Store2Store, and How Does it Work?

See the Video Tutorial Here!    Store2Store is MPCNotify's industry-leading solution allowing a Mail & Parcel Center to use another MPC as an Alternate Delivery Location.

Simply click the Store2Store tab and enter the zipcode of your intended package recipient. A list of nearby participating Mail & Parcel Centers will appear, with address and phone numbers.

Click the store you wish to use as a delivery location, and enter recipient name and expected delivery date, and scan the tracking number. A message will automatically be sent to the receiving MPC with customer name and tracking number, so they will be expecting to hold that package for pickup.

The receiving store (also an MPCNotify user) will then be able to log the package in MPCNotify, and generate a form for the customer's signature upon pickup.

What is Virtual TradeShow, How Does it Work, and Why Must I Log In?

Virtual TradeShow offers 24/7 access to vendors of industry-relevant products and services, in an online tradeshow-like experience. Tired of using your vacation time to attend traditional tradeshows? Keep abreast of products and services in the Mail & Parcel industry with us... and spend your vacation time where YOU want!

To browse industry vendors at YOUR convenience, simply log in to MPCNotify, and click the Virtual TradeShow logo in the upper right corner of the screen.

We require a store to be logged into MPCNotify before viewing the Virtual TradeShow. Why? Remember, the content vendors display on the Virtual TradeShow system is intended for retailers, NOT their customers. For instance, a vendor display may discuss the difference in wholesale and retail pricing of their service... not something intended to be seen by your store customers, to whom you may be offering that service!

So sign up to MPCNotify today! It's easy and FREE!

What is the MPC Profit Partners Program, and How Does it Work?

Profit Partners is a program integrated into the MPCNotify system, that allows you to locate and partner with vendors whose services you can offer to YOUR store customers, for a profit. And because it's part of MPCNotify, when you choose to add a partner (and ONLY when you choose - this system is completely optional), we will include a non-obtrusive notice of that service at the bottom of your store's email notifications. The screenshot below shows an email notification with a Partner service notice included:

MPCNotify Partner Service Notice

Note that this notice is automatically generated to appear as though it comes from your store. That's the whole idea - you aren't advertising for us or our vendors, you're advertising for YOUR STORE. Every partner service you choose to include is an additional profit center for your store - these services are generally designed so that you're guaranteed to make a profit, and WE HANDLE THE ADVERTISING... all you have to do is use MPCNotify to send the notifications your customers have come to depend on.

To browse and select Partners, log in and click the Manage Account tab. Scroll down to the "Select MPC Partners" portion of the "Edit Store Information" box. You'll see a list of Partner businesses, each with a check box next to it. Click the Partner name to open their display on Virtual TradeShow, and learn what their service can do for your store. Then, check any Partners whose service you'd like to offer in your store. Click "Submit Changes" when done, and if you scroll down to the "Select MPC Partners" section again, you'll see your chosen Partners checked, with a green message confirming that you are now participating in the program.

As long as at least one Partner is checked, the system will automatically append a notice of that partner's service to every email notification you send. If you select multiple Partners, the system will randomly choose which notice to include in each notification.

If you choose not to participate in the program, simply return to the "Manage Account" page, uncheck all Partners, and click "Submit Changes". A red message in the "Select MPC Partners" section will verify that you are not participating in the program.

Remember, this system is completely voluntary. Under no circumstances are you obligated to send any notices to your customers.

Also, be sure you understand how to offer the Partner service before checking to include that Partner. If in doubt, it's always a good idea to contact that Partner for further info... and in some cases, that may be required (for example, to establish a reseller account with them).


This system allows you to define up to four tiers of package receiving service. You can set a maximum number of packages allowed for the month, with a corresponding per-package overage charge. You can then assign each boxholder to a particular tier. When that boxholder exceeds the allowable number of packages received for the month, overage charges begin to be assessed for each additional package. This information is shown on the printable Package Received form, is displayed when you scan a package to mark it delivered, and is shown on the Accountable Packages and Customer Information pages. Additionally, each mailbox holder can see how many packages they have remaining for the month, and total overages owed so far for the month, on their login page.

To enable this system, go to the Manage Account page, and define at least one tier. Set values for Maximum Packages Allowed per month, and Overage charge per package after the max packages value is exceeded. (You have to start with Tier One) Be sure to click the "Submit Changes" button at bottom when done.

Once your tiers are defined, visit the Manage Mailboxes page, and click the Customer Tiers link in the blue box at right. Here, you can assign one of the tiers you've defined to each mailbox holder individually.

To remove a mailbox holder from the program, simply reset their tier choice to "none" on the Customer Tiers page.

To clear tier data from all of your customers at once, use the Clear All Customer Tiers button at the bottom of the page. This will effectually disable the tier system for your store, since all of your customers will have their tier reset to -None-.

To delete tier information for your store, go to the "Manage Account" page and delete all tier information, then submit the form to update. (Be sure to remove your customers from the tier system first by resetting their tiers to "None" on the Customer Tiers page).

Overages are computed based on Calendar Month. A customer's monthly package count is reset to zero on the first day of every month.